International Aid Network

About Us


IAN Telecentre is a department of a local nongovernmental organization, or NGO, called  the International Aid Network (IAN). The Telecentre started in 2001, when we worked with children from refugee camps, organizing opportunities to play computer games, from which eventually emerged the first Telecentre computer training class.  The IAN Telecentre aspires to promote and strengthen social inclusion, spreading the concept of lifelong learning to all citizens of Serbia. Our work is focused particularly on the development of competencies of vulnerable groups (youth at risk, female victims of violence, the elderly, the unemployed, people with disabilities, refugees and displaced persons, minorities, victims of torture, and prisoners).

Some of our main objectives as an organization are to make all people feel worthy of education, to give people an opportunity to actively participate in the accumulation of knowledge, to respect all our mutual differences, and to make sure that everyone can attain basic human rights and dignity.

The IAN Telecentre provides a direct, comprehensive service that combines training, workshops, organization of working practices, and psycho-social support tailored to individual needs, in an effort to facilitate knowledge and experience that will help users become economically independent and integrated into the local community. We are also working to improve the quality of services of other civil society organizations and public institutions through mutual networking, presentation of modern trends and exploration of the benefits of using information and communication technologies.


  • slika6Telecentre Europe – represents publicly funded telecentres/telecentre networks, ICT learning centres, adult education centres and libraries across Europe where children and adults can access the Internet, learn the latest digital skills and keep up do date with technology  and community developments.
  • European Computer Driving Licence foundation and authorised test centre for issuing internationally recognised ECDL and ECDL Advanced certificates,
  • Section of the foreign language schools of the Serbian Chamber of Commerce and distributor of the European Language foundation
  • Global Knowledge Partnership (GKP) network.  GKP is the world’s first network of different actors promoting innovation and advancement in the field of knowledge.

Awards, Licences and Certificates

  • slika22004 Licensed ECDL test centre,
  • 2006 IAN Telecentar got a prestigious Microsoft Award of Excellence for the results achieved in implementation of humanitarian programs,
  • 2007 Letter of gratitude from Students Home for students with disabilities “Mika Mitrović”,
  • 2008 Letter of gratitude from Belgrade City Centre for Social Work,
  • 2009 Licenced Advanced ECDL test centre,
  • 2011 Telecentre Europe Award for the Best ICT teacher,
  • 2012 Telecentre Europe Award for the Best e-Inclusion story,
  • 2012, 2013, 2014 Letter of gratitude from Third Age Olympics,
  • 2014 Licenced Day Care Centre for Youth with behavioural problems and
  • continuing…



Over 8.000 beneficiaries completed our free of charge education programs so far. Within the education programs IAN also conducts a comprehensive evaluation. The results of courses evaluation show high level of satisfaction of our beneficiaries with the training they attended (average mark for al courses on the scale from 1 to 5 is 4,7).

Second level of evaluation is testing of the psychological status of the education programs participants at the beginning and at the end of the program. The results show that after longer attendance of educational programs (minimum 3 months) participants have:

  • General improvement of the psychological status
  • Decreased level of emotional instability and destructive aggression
  • Raised level of conscientiousness
  • Decreased tendency to blame others and unfavourable circumstances for personal difficulties, participants show tendency to take over the responsibility for own future
  • Most significant changes have been registered in the way participants perceive their own competences, before all professional. They feel considerably more competent and capable in the professional sense.

slika3Positive change is not limited only to general psychological status. Participants show much higher degree of intention for engagement in job search, than before attending the program. They believe that business opportunities for them exist, that loss of a job may be a chance for advancement not exclusively a personal catastrophe, that their future mostly depends on themselves and that they have enough qualities to influence the decision of their future employers.

Finally, the most important result is that the participants have more chances for finding a new/better job after completing our education programs. In some programs percentage of beneficiaries who found jobs three months after the completion of the program goes up to 50%.

IAN Telecentar
Djure Danicica 5 Street
11000 Belgrade, Serbia

tel. +38111 3229 732