International Aid Network


Current projects


Change for Good

Sincerely believing that the society should give a chance to children and young people with behavioural problems and help them to integrate in the society, develop socially acceptable forms of behaviour, and form and adopt a positive value system with a positive attitude towards the social environment, education and work six partner organizations from Bor, Belgrade and Vranje have started the project Change for Good. In addition to direct support provided to children and youth, the project is also focused on strengthening intersectoral cooperation and efficient use of resources in local communities with the aim to promote positive development of children and youth at risk.

Project period: December 2015 – August 2017

Donor: European Union

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Project Change for Good Logo

Change for Good - Day Care Centre children and youth

Projekat je usmeren na oblast socijalne zaštite odnosno na rešavanje problema nedostatka programa i usluga socijalne zaštite za decu i mlade sa problemima u ponašanju, posebno onu mlađih uzrasta do 14 godina. U dosadašnjoj saradnji sa stručnim radnicima Centara za socijalni rad prepoznata je potreba za uspostavljanjem tretmana dece koja ne podležu krivičnoj odgovornosti i njihovih roditelja, a ispoljavaju probleme u ponašanju ili su došli u sukob sa zakonom. Deca sa problemima u ponašanju i deca u sukobu sa zakonom su jedna od prioritetnih grupa korisnika usluga socijalne zaštite. Razvoj preventivnih aktivnosti u prirodnom okruženju dece u riziku može u kratkom roku zadovoljiti potrebe deteta i porodice za podrškom.

Project period: July 2016 - July 2017

Donor: Ministry of Labour, Employment, Veteran and Social Affairs

Together to the best interests of the child

IAN started partnership with UNICEF in Serbia as part of a project aimed at improving the process of implementation of corrective orders and special obligations for juvenile offenders. The project is part of a wider initiative aimed at strengthening the judicial system and social protection in order to improve child protection in Serbia, which is financed from IPA funds of the European Union.

Period of realization: March 2015 – March 2017


Link: More about the project

Get Online Week

Since 2010 IAN Telecentre has been the national coordinator of the international campaign "Get Online Week" in Serbia. Get Online Week is an annual European digital campaign that includes and encourages people to use Internet and the new technologies. Telecentres, schools, libraries, non-governmental organizations and educational centers throughout Europe that focus their activities on spreading digital literacy, and promotion of information technology to its citizens, take part in this campaign, which is organized every year in March.

Period of realization: every year in March

Donor: Telecentre Europe

Link: More about the project

Silver Surfers

Silver surfers is the name of the project which aims to provide support to the elderly and help them acquire computer and Internet skills. The central activity is a competition, which has been organized every year since 2011, whose sole purpose is to promote the importance of intergenerational support in digital literacy and send the message that the Internet and computers are for everybody to use regardless of their age. It also goes to show that grandsons and granddaughters can play an important role in the process of digital inclusion by teaching their elderly grandparents how to use computers and the Internet.

Period of realization: annually since 2011

Donors: European Union (2011, 2013, 2016), Ministry of Trade, Tourism and Telecommunications (2012), SHL (2013-2015).

Link: More about the project

Completed projects


Leave a Different Fingerprint on the World

The project strives to provide various means of support to children and young people with behavioral problems aged 14 to 22 years with a view to achieving positive changes in their behavior as well as establishing and adopting a value system that includes a positive attitude towards education and work. The aim of the project is to offer children and youth (juvenile offenders that have been imposed a measure of diversion or special obligation, and children and young people at risk of coming into conflict with the law) an adequate program to help them change their behavior patterns and successfully reintegrate into society. Activities include a variety of educational courses, psychological support, youth club and many other activities aimed at re-socialization. The project is being conducted in cooperation with the City Centre for Social Work Belgrade.

Period of realization: October 2012 – June 2015

Donor: SHL - Schüler Helfen Leben

Link: More about the project


The project „Europe for citizens“ aims to raise awareness of online opportunities for taking part in creating EU policies, regardless of how far you live from Brussels and the only thing you really need is a computer and the Internet. Our goal is to show the practical side of these tools, and how they can be used in everyday life.

Period of realization: February 2014 – Febuary 2015

Donor: European Union

Link: More about the project


This international project involves 9 partners from 7 European countries. The project encourages the exchange of experiences and joint actions in order to raise awareness of the digital gap and its overcoming. The project aims to share knowledge, best practices and develop new strategic partnerships in an effort to improve the acquisition of digital competence among social groups at risk of exclusion from the information society.

Period of realization: November 2012 – October 2015

Donor: The European Union through the Lifelong Learning Programme

Link:More about the project

Unite IT logo

Improving justice system in Serbia – Piloting diversionary measures

IAN in partnership with the City Centre for Social Work Belgrade piloted the implementation of one of the corrective orders for juvenile offenders and the corrective order in question is „ inclusion in the work of humanitarian organizations or taking part in social, local or environmental activities without remuneration". IAN has cooperated with judges, prosecutors, social workers, stakeholders in local communities, civil organizations and companies in order to establish a functional mechanism for the implementation of this diversion order. The training course was organized for those organizations that want to take on young people as volunteers.

Period of realization: January 2014 – November 2014

Donor: International Management Group

Link: More about the project

Empowering women through education and technology

Professional development program for unemployed single mothers and victims of domestic violence is available for the fifth year in a row at IAN Telecentre thanks to the International Women's Club in Belgrade. It consists of a package of courses aimed at increasing the chances of finding work, including computer courses along with obtaining international ECDL certificate, social skills courses, English language courses and practical training for administrative assistant. One part of the program takes place in a women's prison in Pozarevac and is designed to professionally empower women prisoners whose sentence is about to expire and who are preparing to leave the institution.

Period of realization: annual cycles from January 2010 to December 2014

Donor: International Women’s Club (IWC)

Link: More about the project

Telecentre Multimedia Academy

The project is implemented by an international consortium consisting of eight members from European countries. It focuses on the development of new media literacy program for beginners and advanced users of new media technologies.

Period of realization: February 2014 – December 2014

Donator: The European Union through the Lifelong Learning Programme

Link: More about the project

Libr@ries for New Age

The project entailed building the capacity of libraries, providing support for cross-border exchange of experiences and knowledge between Serbian and Croatian libraries, improvement of contacts, inter-ethnic cooperation, networking of libraries at local and regional level as well as offering support to social and economic inclusion of marginalized groups.

Partners: Public library Vinkovci, National Library "Dr Djordje Natošević“ from Indija, National Library "Veljko Petrovic" from Backa Palanka, National Library Kula, City Library Vukovar, Municipal Public Library Drenovci, City Library Zupanja, and the City Library and Reading Room Ilok

Period of realization: November 2012 – October 2013

Donor: European Union through the IPA Cross-border Programme Serbia-Croatia

Link: More about the project

Click to Europe

The project aimed at promoting and contributing to digital inclusion of people, businesses and communities in Serbia, thus improving the quality of life and the skills necessary for employment and contributing to social inclusion of citizens of Serbia. It included four workshops: e-Inclusion of vulnerable groups, Promotion of ICT assistive technology, Quality standards in IT education and Sustainability of organizations that implement ICT training; 3 campaigns (Online Week, Kids Internet Safety, Silver surfers), study visit to Spain and Romania, as well as the creation of an informal network of organizations, institutions and companies whose mission, among other things, is to raise the level of digital literacy and e-inclusion in Serbia.

Partner: Esplai, Spain

Period of realization: June 2010 – June 2011

Donor: European Union

Link: More about the project

Community Media +

The overall aim of the project is to strengthen local democratic structures, encourage active participation in civil society and increase the influence of citizen groups on creating local policy as well as organize advocacy actions with the help of media in the community.

The States: V4 countries (Hungary, Poland, Slovakia) and the Western Balkan countries (Albania, Serbia, Bosnia and Herzegovina)

Period of realization: May 2013 – July 2014

Partners: IAN, PDCS Slovakia, Digital Centre: Project Poland, Association of Citizens "DON" ANTTARC Albania

Donor: Visegrad fund

Free IT courses for refugees, displaced persons and unemployed in Serbia

The main objective of the project was to improve IT literacy and practical use of information and communication technologies amongst vulnerable groups in Serbia, provide IT knowledge and skills needed to work in a modern environment, and thereby increase employment opportunities, economic independence and social inclusion. About 3000 people belonging to different vulnerable groups (refugees, displaced and unemployed persons, people with hearing impairment, single parents) took part in the project which was realized in period 2006-2011 and also had the opportunity to attend computers courses (8000 courses were carried out – Windows, Word, Excel, Internet&e-mail, Power Point, Access).

Period of realization: 2006-2011

Donor: Microsoft Unlimited Potentials program

Link: More about the project

Professional empowerment of deaf and hard of hearing persons

In period from 2008 to 2010 IAN Telecentre implemented the project "Professional empowerment of deaf and hard of hearing persons" in which more than 150 people with hearing impairment had the opportunity to acquire skills and knowledge required in the modern working environment and the local labor market. The educational program included computer courses, obtaining international ECDL certificate as well as social skills training and entrepreneurship courses. Also, practical gardening classes and administrative assistant training were organized for the interested parties.

Partners: Alliance Deaf Serbia, Belgrade City of the Deaf

Period of realization: May 2008 – April 2011

Donor: Ministry of Labor and Social Policy and Microsoft Serbia and Microsoft

Link: More about the project

The economic and social empowerment of refugees and displaced persons in Serbia

The project was implemented in cooperation with Group 484. The objective of the project was to establish a social enterprise in the city of Belgrade. After conducting the market research and creating a business plan, the company called Bizian group was founded, and its business scope includes two principal activities: cleaning and gardening. The main goal of this company was to provide employment opportunities to hard-to-employ categories (primarily refugees, displaced persons and persons with disabilities). The chosen candidates underwent the necessary training and were employed by the social enterprise.

Project holder: Grupa 484

Period of realization: December 2008- December 2010

Dotor: Unidea – Foundation UNICREDIT Group

Educational and psychological support to juvenile offenders

The project included a total of 40 participants belonging to a group of juvenile offenders on whom the Court imposed one of the measures of increased supervision and educational measure of special obligation. The educational program, which was carried out as part of the project, consisted of computer courses, social skills courses, English language courses, and support groups were organized as well. The ultimate goal was to put an end and change socially unacceptable behavior. Psychological changes in juveniles were measured by standardized psychological instruments. All objective indicators suggest that attending educational program has a beneficial effect on the psychological status of the individual and his self-esteem.

Period of realization: April 2007- April 2008


The development of a regional network of lifelong learning

The project aimed to promote lifelong learning and a network of telecentres in the Western Balkans as a way of providing support to the development of an inclusive society which gives everyone equal opportunities to access lifelong learning programs. Telecentres from Serbia, Croatia and Bosnia and Herzegovina participated in the project. The activities included study visits to the educational centers in EU countries to learn about innovative approaches and experiences in the development of lifelong learning. After each visit Telecentre piloted various courses including IT courses for people with hearing impairment, social skills trainings as well as entrepreneurship courses for young people.

Project holder: Roda Sarajevo

Partners: IAN Belgrade, Telecentre Travnik, Telecentre Prijedor, Telecentre Slavonski Brod, NSHC, Telecentre Zagreb, Telecentre Gostivar

Period of realization: March – September 2012

Donor: Fund for an Open Society

Employed, empowered

The project was implemented as an innovative idea that combines labor market research with a practical project with a view to addressing the issue of unemployment among the most vulnerable members of society in Serbia, refugees in particular. One of the 10 Advisory Offices which were up and running at the time was established In IAN, with a view to providing legal advice, giving assistance to the citizens in exercising their rights, helping them access health care and supporting individuals in solving problems related to government bureaucracy, as well as providing information relevant to the future plans of individuals. In the course of the project computer training courses as well as social skills training and entrepreneurship courses were provided.

Project holder: CDRSEE

Partners: IAN, NSHC

Period of realization: 2007-2009

Donor: Europe Union

Learning through the exchange of good practices and digital inclusion of communities through telecenters` services

The project is aimed at encouraging cooperation and exchange of good practices in the field of digital inclusion in Latvia, Serbia, Romania and Moldova. A series of workshops on different topics were organized as part of the study visits conducted to the participating countries. "ICT for development and telecentres services „in Romania, "Social Entrepreneurship and (self) sustainability" in Serbia, "ICT for improving employment prospects and telecentres services „in Latvia and "Civic engagement and participatory community development."

Period of realization: January 2011- December 2012

Project holder: EOS - Education for Open Society, Romania

Partners: IAN (Serbia), LIKTA (Latvia), AITCC (Moldova)

Donor: Fund for an Open Society

Facilitation of durable solutions for refugees and returnees

Through this regional project, refugees and internally displaced persons (who have refugee identity card or have previously had the refugee status) in Serbia and Croatia were able to receive free:

1) Assistance in accessing rights and information, and removing legal and administrative obstacles, with a special emphasis on procurement of personal documents from Croatia through a power of attorney (birth certificate, citizenship certificate, marriage certificate, employment record book ...).

2) support for successful social and economic integration of beneficiaries through provision of non-formal education

Partners: NSHC, Telecentar Slavonski Brod, CRTA from Karlovac and Youth Peace Group Danube from Vukovar

Period realization: January - December 2007

Donor: Europe Union, Microsoft

Education of students with disabilities

Two computer courses, organized as part of the project, helped the students with disabilities in the dorm "Mika Mitrovic" to strengthen their knowledge and improve their computer and information technology skills. A total of 23 students attended the classes. As a result, students acquired the skills and knowledge needed in the modern economy which inarguably increased their chances of employment and improved the psychological status of students.

Period of realization: September – December 2006

Donor: City of Belgrade

The development of the Balkan network of telecentres

The aim of the project was the promotion of lifelong learning for all citizens, as well as social inclusion of vulnerable groups in the lifelong learning processes, followed by research and application of the best practices and development of programs which can meet the labor market demands.

Results: 960 beneficiaries attended free of charge computer courses, 88 beneficiaries attended free of charge English language courses and 64 beneficiaries attended free of charge social skills courses. IAN Telecentre became an authorized ECDL test center in April 2005. All our IT trainers underwent the process of ECDL and Microsoft certification. Our English language department became a member of the Association of language schools of Serbia within the Serbian Chamber of Commerce.

Period of realization: 2003 – 2007


Empowerment of unemployed women

The project was focused on the education of unemployed women with a view to improving their employability and labor market position. Nine-month daily program consisted of social skills training as well as courses in computer literacy, the successful completion of which meant obtaining the international ECDL certificate. Total of 33 women completed the entire program. As a result, 30% of these women found jobs during the course of the program or 6 months after its completion, and moreover the program had a positive impact on the improvement of the psychological status of its beneficiaries.

Period of realization: April 2005 – December 2005


The development of social skills courses

The aim of the project was to build a training team that will create a training program for social skills courses, as well as to provide training for other social skill trainers within a network of telecentres, students and organizations. The target groups covered by the training were refugees and displaced persons, single parents, the unemployed, victims of torture, social welfare beneficiaries. A detailed plan of the training course was devised during the project and a textbook with curriculum plan for the following training modules was created: Analysis of individual potential, Career planning, How to manage your own resources, Assertiveness Training, Presentation Skills, Written communication and writing your own CV.

Period of realization: jun 2004. – april 2005.


Training center for vocational training – A vocational school offers training in sewing, screen printing and computers

The aim of the project was the professional empowerment of displaced persons from Kosovo, refugees and vulnerable groups at the local level. This goal was achieved by establishing a workshop for sewing and screen printing. In addition to professional training the beneficiaries also attended the training course for business plan writing and got directions for obtaining micro loans for starting their own businesses. A total of 510 beneficiaries attended various trainings.

Period of realization: September 2001 – December 2005

Donor: Trocaire

IAN Telecentar
Djure Danicica 5 Street
11000 Belgrade, Serbia

tel. +38111 3229 732